Privacy Policy

This privacy policy describes how we, Paperplane Productions, collect, store, and use the data of individual visitors to this website.  

  1. Commitment to Privacy

For the purposes of this privacy policy, the term “personal data” comprises information that personally identifies you, including your name, date of birth, e-mail address, mailing address, and telephone number. Depending on the service rendered, other personal data may also be provided such as your VAT number or account number as well as any information required to provide the service.

We only collect the personal data we need to render our service. However, we reserve the right to use this data for other purposes within the remit of fulfilling our obligations to you.


The next sections explain how and when we collect data from you.

  1. Intended uses of personal data

Most of the services we offer do not require registration; you can visit our website without telling us who you are. For some services, however, it may be necessary for you to enter personal data. If in such a case you decide not to enter the personal data we require, you might not be able to use certain parts of the website or we might not be able to respond to your request. We collect and use your personal data, for example, to offer you products or services, invoice products or services you have ordered, introduce you to products and services that we think could be of interest to you, or to contact you for other purposes that may arise or that we will inform you about when we collect said personal data.

  1. Confidentiality of Personal Data

We will not sell, disclose, or otherwise distribute your personal data to third parties beyond the means described in this privacy policy. We may provide your personal data to other international affiliates of Paperplane Productions, insofar as they agree to use said data in compliance with this privacy policy. Your personal data may also be provided to third parties that trade for us or in our name for use in line with the purposes for which the data was originally collected or for other lawful purposes, such as providing services, for the benefit assessment of this website, marketing, data management, or technical support. These third parties have a contractual obligation with us to use personal data only for the agreed upon purposes, not to sell it to other third parties, and not to disclose it to other third parties if not stipulated by law, permitted by us, or set out in this privacy policy.

The personal data you enter can also be shared with third parties if the company that owns this website is sold, ceded, or transferred in whole or in part, including the associated customer data. In this case, we would oblige the buyer, assignee, or transferee to comply with this privacy policy. Personal data can also be disclosed to third parties if we are obligated to do so by law, court order, or official regulation or if we are required to do so as part of a criminal or judicial investigation or other legal investigation or proceedings either in this country or any other.

  1. Right of Access, Rectification, and Opposition

You have the right to grant or withdraw your consent to the handling of your data. If you have given your consent, you can withdraw it at any time.

You have the right to be informed about the use of your data as well as about the people who have access to it. You have the right to receive information about what data is stored and you can demand that it be corrected, updated, or deleted insofar as deleting said data does not inhibit us from rendering our services or fulfilling our legal obligations.

When we use your personal data, we take pains to enact measures that ensure that your data is correct and up-to-date for the purposes for which is was collected. We allow you to refuse the use of your personal data if that particular use does not serve a legitimate business purpose according to this privacy policy or the current law. In the case of direct electronic marketing, we give you the possibility of opting out of receiving additional marketing materials or to explicitly consent to receiving such materials, if this is stipulated by law. If you would like to contact us in regard to our use of your personal data or would like to reject our handling of your personal data, you may send us an e-mail at If you do contact us, please mention the name of the website where you entered your personal data and tell us exactly which information you would like us to correct, update, or delete. Please attach a copy of your personal identification document. Any requests to delete personal data are subject to all legal and ethical reporting, archiving, and retention regulations that apply to us.

  1. Security and Confidentiality

In order to ensure the security and confidentiality of the personal data we record online, we use data networks with protections including industry-standard firewalls and password systems. We take appropriate measures when handling your personal data to protect it from being lost, misused, accessed without permission, disclosed, modified, or destroyed.

  1. Cookies

In order for this internet portal to work correctly, we sometimes store small files known as cookies on your device. This is common on most major websites.

What are cookies?

Cookies are small files in alphanumeric format that are stored on your device when you visit our website. By saving a cookie on your device, the site server can identify it.

A cookie has a defined validity period that starts when it is stored on your device and can be updated when you visit the website again. The cookie is deleted once its validity expires.

What cookies do we use on this website?

  • Functional Cookies

Functional cookies allow you to navigate our sites and use their functions, store information about choices you have made, and tailor the websites to your requirements. Without these cookies, we cannot offer you certain functions such as remembering data you have already entered and preselecting your language settings. Since these cookies are only used for communicating with you or are necessary to provide the services you want, they are used without your permission. However, you can block them in your browser settings.

  • Analytical/Statistical Cookies

Analytical and statistical cookies help us improve our websites’ performance and create a better user experience. These cookies tell us information about the quality and/or effectiveness of our service offerings. They help us understand how visitors use our websites, which enables us to optimize the content we offer. Since these cookies affect your privacy minimally if at all, they are used without your permission. You can, however, block them in your browser settings.

Accepting, Setting Up, and Deleting Cookies

Cookies that legally require your permission are only used on our websites with your consent. You give your permission by navigating from the landing page without changing any cookie settings.

If you do not want Paperplane Productions to store cookies on your device, you can block the use of cookies in your browser settings or preferences. You can also block only our partner cookies. You must make these settings individually for each browser and device.

Please note that some of the functions on our websites will not be available if you decide to block cookies. Furthermore, please note that it is not possible to save your cookies settings across browsers and devices.

  1. Personal Information and Children

Most services offered on this site are intended for people over the age of 18. We will not knowingly collect, use, or distribute the personal data of minors under 18 without first obtaining permission from a parent or legal guardian via direct, offline contact. The parent or legal guardian will receive information about the specific type of personal data that will be collected from the underage person and will have the option of refusing any further collection, use, or storage of such information. We comply with youth protection legislation.

  1. Links to other websites

This privacy policy only applies to this website and not to websites owned by third parties. We can provide links to other websites that we think may be of interest to our visitors. We will do our best to ensure that these websites meet the strictest requirements, but due to the nature of the internet it is impossible for us to guarantee the data privacy standards of every website we link to or to assume liability for their content. This privacy policy does not apply to linked websites not owned and controlled by Paperplane Productions.

  1. Contact

If you have questions or concerns about our compliance with this privacy policy or if you have comments or suggestions about how we can improve data privacy, please e-mail us at

In case of doubt or inappropriate use of your data, you can contact the competent supervisory authorities: Commission de la protection de la vie privé, rue de la Presse 35, 1000 BRUXELLES, Tel.: 02/274.48.00 or


Responsible body according to data privacy legislation:

Paperplane Productions PGmbH
Hütte 60
B-4700 Eupen


Represented by:

David Mollers, Adrian Küchenberg

Tel.: +32 (0) 87 334 533

VAT No.: BE 0820 22 37 83

Business Registry No.: 0820.223.783